In the very unlikely occurrence that there are damages with your item; we offer a 7-day unconditional money back guarantee.

If there is a problem with the quality of the watch you can return it and get full refund within 7 days. You'll have to pay for the shipping cost of the return.

If your watch was damaged in the shipping process or you receive the wrong watch please send us a few pictures of the damages within 3 days of receiving to support@zertonefashion.com – we will be in touch and arrange another to be shipped.

Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

Note: zertonefashion.com reserves the right to charge a handling fee on all returned products.

 

GENERAL RETURNS

1. All products must be returned in their original condition.

2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. 

3. Color Errors: If the color of the item received is not what was ordered, you are eligible to get another of this item sent to you.

 

RETURNING FOR REPLACEMENT OR REFUND

Quality Issues:

We will be responsible for an exchange or refund if there are any product quality problems within 7 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product.